Residential HVAC Service Manager

FactoryFix

📍 Thomaston, Connecticut, United States

Full-Time Operations Specialties Managers

Job Description

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

  • Manage and oversee daily operations of the residential HVAC service department

  • Supervise, coach, and support HVAC service technicians and dispatch staff

  • Schedule and coordinate service calls to maximize efficiency and customer satisfaction

  • Monitor technician performance, productivity, and quality of work

  • Ensure compliance with safety standards, company policies, and local codes

  • Handle escalated customer concerns and ensure timely resolution

  • Review and approve service estimates, invoices, and warranties