Reservations Support - Mandarin (Penang)

Overview

Working Hour: 24/7 (5Days work, 2 days OFF)

Salary: 4500RM (All in packages)

Are you passionate about hospitality and customer care? Join us to support travelers around the world in a fast-paced, global environment!

Responsibilities

• Handle reservation-related inquiries (pre & post) via phone and email
• Modify or cancel bookings, manage special requests
• Be the key liaison between guests and hotels to resolve concerns
• Deliver outstanding service while supporting hotel partners

Qualifications

• Excellent communication in English and Mandarin
• Strong problem-solving & commercial thinking
• Experience in customer care or the hotel industry
• Able to work rotating shifts (monthly)