Job Description
Job Description – Reservations Officer (OTA & Online Reservations)
The Manor, Naldehra
Position: Reservations Officer
Department: Reservations & Revenue
Location: The Manor, Naldehra
Reports To: General Manager / Revenue Manager
Job Summary
The Reservations Officer will be responsible for managing all room reservations received through Online Travel Agencies (OTAs), direct bookings, email, telephone, and the hotel website. The role focuses on maximizing room occupancy, maintaining rate parity across all booking channels, ensuring accurate inventory management, and delivering exceptional guest service throughout the reservation process. OTA channel management and coordination with Front Office and Revenue teams will be a key responsibility.
Key Responsibilities
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