Reservations Manager

We are looking to recruit an experienced Reservations Manager to lead the reservations and conferencing booking’s function. Reporting to the Head of Guest Operations, this role is responsible for ensuring the effective day-to-day management of accommodation and conferencing reservations, delivering exceptional service standards, maximising conversion opportunities and supporting the achievement of revenue targets.

Leading a team of reservations specialists, the successful candidate will oversee the full reservations journey, from initial enquiry through to confirmation and payment, ensuring that systems, processes and service standards are consistently applied. Working closely with Revenue, Sales and Operations, they will use business insights, demand patterns and guest needs to guide team performance, identify opportunities and ensure that every booking experience reflects the standards and values of the hotel.