Reservations Coordinator (Colombia)

Role Mission

The Reservations Coordinator supports both our Destination Specialists (Sales) and Concierge teams by ensuring bookings are accurate, complete, and aligned from confirmation through travel. This role plays a critical part in maintaining the quality and precision of our itineraries, with a strong focus on execution, follow-through, and detail.

Core Responsibilities

Booking Execution & Accuracy

• Execute hotel bookings across partner platforms and direct channels with a high level of precision
• Upload and organize all reservation documents (tickets, vouchers, confirmations) within the itinerary
• Ensure all booking details align with the confirmed client experience

Proforma & Payment Verification

• Audit hotel proforma invoices to confirm pricing, taxes, and inclusions match agreed terms
• Partner with Concierge and (Res Ops) Accounting to identify and resolve payment discrepancies
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