Job Description
Job Description
Reservations Agent M/F/X
Every memorable journey begins with a first conversation — and at Victoria, our Reservations Agents are the architects of these first impressions.
In this role, you won't just make a booking; you will create a unique and special connection, one that invites our guests into a world of unforgettable moments.
With warmth, authenticity, and a deep understanding of their needs, you will craft tailor-made experiences that transform a simple stay into a cherished memory.
Summary of Responsibilities:
Reporting to the Director of Revenue, essential duties and responsibilities include, but are not limited to :
- Consistently offer professional, friendly, and engaging service.
- Handle all types of reservations – from individual travelers to travel agencies, as well as group rooming lists and tours.
- Ensure that all reservation requests are processed promptly ...