Reservations Agent

About Us

Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.

The Role

We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.

Main Roles & Responsibilities:

• Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
• Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
• Maintain up-to-date knowledge of ...