Reservation Agent in Banff or Calgary
P
Pursuit Attractions and Hospitality, Inc.
📍 calgary, ab, Canada
Job Description
Elevate guest experiences as a Reservation Agent with Pursuit in Banff or Calgary. Handle reservations and customer calls with professionalism while enhancing sales through excellent service.
As a Reservation Agent, you will facilitate and manage reservations for various Pursuit properties. Your role includes processing cancellations, maintaining accurate records, and resolving guest issues efficiently. You'll need to embrace a dynamic environment where excellent communication and problem-solving skills are essential.
Key Responsibilities:
• Make and manage reservations for hotels and attractions
• Handle inbound and outbound customer calls professionally
• Process reservation changes and cancellations as needed
• Resolve guest concerns, escalating complex cases if necessary
• Cross-sell services to enhance the customer journey
Requirements:
• 1-2 years’ call centre experience preferred
• Excellent English communication skills required
• Familiarity wit...
As a Reservation Agent, you will facilitate and manage reservations for various Pursuit properties. Your role includes processing cancellations, maintaining accurate records, and resolving guest issues efficiently. You'll need to embrace a dynamic environment where excellent communication and problem-solving skills are essential.
Key Responsibilities:
• Make and manage reservations for hotels and attractions
• Handle inbound and outbound customer calls professionally
• Process reservation changes and cancellations as needed
• Resolve guest concerns, escalating complex cases if necessary
• Cross-sell services to enhance the customer journey
Requirements:
• 1-2 years’ call centre experience preferred
• Excellent English communication skills required
• Familiarity wit...