Job Description
We are hiring for a Research and Resolution Lead on behalf of our client, a financial services and customer operations organization. This full-time leadership position is designed for an experienced professional ready to oversee case resolution workflows, support team agents, and manage client accounts.
Location: Manassas, VA
Schedule: Mon-Thu, 8:00am-5:00pm; Fri, 8:00am-2:00pm (100% onsite)
Salary: $20-$23/Hour
Responsibilities
Location: Manassas, VA
Schedule: Mon-Thu, 8:00am-5:00pm; Fri, 8:00am-2:00pm (100% onsite)
Salary: $20-$23/Hour
Responsibilities
- Oversee online and team case resolution processes to ensure timely and precise customer responses.