Representante Bilingüe (Medellín)

About the position

Responsibilities

• Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients’ queries and concerns.
• De-escalate situations involving dissatisfied patients, offering patient assistance and support.
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit).
• Guide patients through navigating the practice website and or troubleshooting the member/patient app.
• Help patients to find the right care and specialists within the practice network.
• Review patient accounts, providing updates and information about billing and other account items.
• Collaborate with other concierge services professionals to improve patient experience.
• Help to train new employees and inform them about the company’s customer management ...