Repair Support Agent (3 open roles)
Motorola Solutions
📍 Reynosa, Tamaulipas, Mexico
Job Description
Job Description
We believe that everything starts with our people. In this hybrid role, you will act as a foundational partner to our customers, utilizing a people-first culture to handle critical post-sale milestones with speed and confidence. As a Repair Support Agent, you are more than a point of contact; you are a proactive problem-solver who bridges the gap between field users and our internal depot operations. If you are a collaborative communicator looking to maximize your potential and make a real-world impact on global safety ecosystems, this is your opportunity to thrive.
Key Responsibilities
Customer Interaction & Advocacy
Respond to customer inquiries with clarity, addressing follow-up requests regarding orders, shipment tracking, and returned goods across phone, chat, and email channels
Oversee the intake of customer concerns, capturing feedback accurately and forwarding targeted issues to appropria...