Job Description
Join a remote team as a UKG Developer, formerly known as Kronos. We're seeking an expert in production support and incident management to ensure seamless operations across Canada.
The ideal candidate will bring 6 years of experience with Kronos 8.1 and a strong track record in resolving incidents under strict SLAs. You'll engage with users and IT stakeholders, utilizing your communication skills to troubleshoot effectively and manage production issues promptly.
Key Responsibilities:
• Provide production support within SLA time constraints
• Resolve incidents efficiently and maintain communication with stakeholders
• Coordinate with offshore resources for timely issue resolution
• Troubleshoot production issues and implement timely fixes
• Collaborate with IT teams to ensure seamless project execution
Requirements:
• 6 years of experience with Kronos 8.1
• Proficient in incident resolution life cycle
...
The ideal candidate will bring 6 years of experience with Kronos 8.1 and a strong track record in resolving incidents under strict SLAs. You'll engage with users and IT stakeholders, utilizing your communication skills to troubleshoot effectively and manage production issues promptly.
Key Responsibilities:
• Provide production support within SLA time constraints
• Resolve incidents efficiently and maintain communication with stakeholders
• Coordinate with offshore resources for timely issue resolution
• Troubleshoot production issues and implement timely fixes
• Collaborate with IT teams to ensure seamless project execution
Requirements:
• 6 years of experience with Kronos 8.1
• Proficient in incident resolution life cycle
...