Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in Chantilly, VA . In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Responsibilities include, but are not limited to:
- Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
- Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
- Provide user support and basic training for common applications, system proced...