Remote Service Operations Lead – Incident & Delivery

Link-Worldwide is seeking an experienced Service Operations Manager to lead operational functions within a digital health and technology environment. In this crucial role, you will manage service operations, vendor relationships, and incident resolution, working alongside engineering and customer-facing teams to ensure service excellence.

The ideal candidate will have over 10 years of service operations experience within regulated environments and a strong analytical background to drive continuous improvement. Your efforts will support operational efficiency, customer satisfaction, and effective stakeholder management.