Remote Senior ML Engineer — Production ML & MLOps

Zendesk, Inc. is hiring a Senior Machine Learning Engineer to join the AI Copilot organization. You will own end-to-end ML features from data pipelines to production serving, collaborating with scientists and product engineers to deliver reliable, scalable solutions.

You will build and maintain ML infrastructure, integrate LLMs, and improve system performance and cost efficiency while mentoring junior engineers and aligning with product goals.