Remote Real-Time WFM Specialist

Everise in Bonifacio is seeking a Workforce Management professional to oversee service-related escalations and monitor real-time activities. The ideal candidate has over 15 months of experience and needs to be flexible to work in a 24/7 environment.

Responsibilities include managing client requirements, providing performance analysis, and collaborating with other departments to improve performance indicators. Proficiency in MS Excel and knowledge of workforce management tools like Verint are crucial.