Remote Player Engagement Team Lead

Keywords Studios Limited is seeking an experienced Player Engagement Team Lead to guide cross-functional teams (gaming and non-voice) across local and remote environments. You will lead, motivate, coach and train teams, while crafting schedules to meet client requirements and project deliverables.

The role emphasizes managing ticket KPIs, reporting, and escalation handling, with a focus on maintaining high quality and timely support for gaming studios and publishers.