Remote ITIL-Driven Customer Support Operations Consultant

Ciena Corporation is seeking a Customer Support Operations Consultant to enhance customer outcomes through strong service management process architecture. The role involves driving opportunity development, managing pre-sales support, and creating ITIL-aligned service management processes.

The ideal candidate will have over 5 years in business development, along with significant experience in IT Service Management. Remote work is available within the US, with pay ranging from $100,700 to $160,900 annually.