Remote Help Desk Analyst — Senior Frontline Support

A leading technology solutions provider is seeking a Senior Help Desk Analyst to provide front line support to users accessing various online systems. This role involves troubleshooting, user assistance, and coordination with stakeholders. Ideal candidates have a degree in IT or similar, strong problem-solving skills, and experience with Help Desk software. This remote position may involve onsite meetings in Edmonton and is a 12-month contract with the possibility of extension.
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