Remote First‑Line Service Desk Analyst

SoftwareOne Deutschland GmbH in Xico, Veracruz, is seeking a Service Desk Analyst to join their team. You will provide first-level technical support to users and ensure a timely resolution of incidents within a Managed Operations model.

The role requires a Technical or Technologist degree, experience in remote technical support, and proficiency in ITSM tools. Benefits include comprehensive health programs, continuous learning, and flexible work models.