Remote Desktop Support Associate Helpdesk

Req ID:

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

Day to Day job Duties

• General L1 technical support for hardware and MS Office packages
• Answer technical support calls, resolving and escalating to other support groups
• Provide support based on email and self service requests.
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

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