Remote Customer Support Specialist - Solve Complex Issues

MailerLite is looking for a Customer Support Specialist who thrives on solving problems and guiding customers to better use MailerLite’s platform. You will work on complex cases, collaborate with cross-functional teams, and contribute to improving our support resources.

You’ll use Intercom and Slack in a remote-first environment with a globally distributed team, and you’ll help identify patterns that inform product and support strategies. This role emphasizes ownership and clear communication.