Remote Customer Service Specialist | 5:00 PM - 1:30 AM ET
T
TEKsystems
📍 Mooresville, NC, United States
Job Description
Description
PRODUCT LINES: Kwikset (primary)
The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer ...
PRODUCT LINES: Kwikset (primary)
The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer ...