Remote Call Center Leader: Coach a High-Performance Team

Primops is seeking an experienced Remote Call Center Manager to lead a high‑performing outbound team from a home office. You will oversee daily operations, coach agents, monitor KPIs, and ensure appointment-setting goals are consistently achieved, with a focus on quality and efficiency.

You will collaborate with leadership to improve processes, maintain standards, and foster a positive, results‑driven culture in a fully remote environment, leveraging CRM, dialers, and WFM tools.