Relief Receptionist - TNGCS (Niagara Falls)

General Description

The Relief Receptionist welcomes community members to the center and provides information and referrals to visitors, service users, callers and staff in a busy client‑centered social services environment. The individual in this role acts as the main communication link in the UHHS department. This position may be asked to work out of 260 Augusta Ave or 688 Coxwell Ave based on program needs.

Responsibilities

• Manage a multi‑line phone system and act as an operator for the VOIP integrated communication system across the organization.
• Adhere to all TNG policies and procedures, ensuring confidentiality of all client, staff and agency matters.
• Direct external callers to internal or external services, including re‑directing crisis calls to on‑site staff or managers.
• Refer clients or requests for service to appropriate program staff to meet specific needs.
• Liaise and work in partnership with UHHS Admini...