Regulated Complaint Handler

A newly established and growing motor finance company based in Macclesfield is looking to recruit a Regulated Complaint Handler on a contract basis, with the opportunity to move into a permanent position. This role will focus on handling a range of motor finance complaints (excluding commission-related), including irresponsible lending, service quality concerns and general servicing issues. 

You will be responsible for managing a varied caseload of both BAU (Business as Usual) complaints and more complex regulated motor finance complaints. This will include investigating complaints relating to irresponsible lending, service quality concerns and general account servicing issues, ensuring fair customer outcomes are achieved in line with FCA requirements. You will also support the ongoing development of the company complaints framework. 

Key responsibilities as Regulated Complaint Handler

Investigating and managing both BAU and regulated complaints from end to end. ...

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