Regional Supply Chain Manager - Customer Service

Overview

This position is responsible for leading and optimizing the customer service operations across the APAC region. The role ensures seamless order fulfillment, high service levels, and continuous improvement of customer experience through effective process design, team leadership, and cross-functional collaboration.

Responsibilities:

• Develop and implement regional customer service strategies, policies, and procedures to enhance service quality and efficiency.
• Lead and mentor the regional customer service team to achieve performance targets and ensure alignment with business objectives.
• Monitor and analyze customer service KPIs, such as order cycle time, on-time delivery, and customer satisfaction, and drive improvement initiatives.
• Act as the primary escalation point for critical customer service issues and ensure timely resolution.
• Collaborate wi...