Regional Services Manager

As a Regional Service Manager (RSM), you are responsible for the overall performance, effectiveness, and customer experience of your assigned region. You will lead a team of approximately 10-15 Customer Service Engineers and coordinate third-party service resources as needed to ensure successful service delivery. Utilizing operational data, performance metrics, and customer feedback, you will drive continuous improvement, operational efficiency, employee development, and customer satisfaction. The RSM is expected to operate with a strong sense of ownership and accountability, managing their region as a business within the business while supporting company growth objectives and service excellence standards.