Regional Product Expert (Masanasa)

As a key member of our Tech Support team you're our TOGO person for all technical related questions focussed to lane based platforms. You have the ability to relate to customers, their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving, troubleshooting and communication skills to achieve a high customer satisfaction. You provide technical trainings, both internal and external and you play a key role supporting our global organization with your technical expertise.

Responsibilities

• Act as a product expert and technical interface between customers, service, sales and global solutions.
• Support technical issues and dispatch solutions to our service organization.
• Help clarify offers, spare parts and estimate required service time to fix issues.
• Provide technical support, remote service and telephone service for both customers and Field Service Engineers.
• Provide techni...