Regional Operations Director

Job Title: Operations Director Job Summary: The Operations Director is responsible for overseeing end-to-end service delivery, ensuring operational excellence, client satisfaction, and profitability across all BPO programs.

This role leads large-scale teams, drives performance against KPIs, and collaborates with cross-functional teams to optimize processes, improve efficiency, and support business growth.

Key Responsibilities: Operational Leadership: Lead and manage multiple BPO accounts/programs across functions.

Ensure delivery of high-quality services aligned with client SLAs, KPIs, and contractual obligations.

Drive continuous improvement initiatives.

Client Relationship Management: Act as the senior point of contact for key clients.

Build and maintain strong client relationships.

Conduct regular business reviews.

Performance & KPI Management: Monitor and analyze operational metrics.

Im...