Regional Manager, Retail Operations - TurboTax
I
Intuit
📍 ALBANY, NY, United States
Job Description
**Overview**
Join the Intuit Customer Success Team and play a pivotal role in the TurboTax Local Service Delivery team. As a Regional Manager of Retail Operations in the Expert Network, you will help scale and grow our nationwide network of retail locations that serve millions of customers every year. With 20 stores already operating, we are expanding our footprint, introducing new services, and exploring innovative store formats—deepening our presence in key markets and evolving from a tax-season business into a year-round destination for financial help.
In this role, you will oversee a portfolio of retail locations in the New York City area, leading on-site experts who assist TurboTax customers with product questions and connect them with tax professionals for tax preparation. Beyond tax season, you will play a key role in piloting and testing new services and offerings that draw on the full Intuit ecosystem—including QuickBooks and Credit Karma—to serve customers’ ...
Join the Intuit Customer Success Team and play a pivotal role in the TurboTax Local Service Delivery team. As a Regional Manager of Retail Operations in the Expert Network, you will help scale and grow our nationwide network of retail locations that serve millions of customers every year. With 20 stores already operating, we are expanding our footprint, introducing new services, and exploring innovative store formats—deepening our presence in key markets and evolving from a tax-season business into a year-round destination for financial help.
In this role, you will oversee a portfolio of retail locations in the New York City area, leading on-site experts who assist TurboTax customers with product questions and connect them with tax professionals for tax preparation. Beyond tax season, you will play a key role in piloting and testing new services and offerings that draw on the full Intuit ecosystem—including QuickBooks and Credit Karma—to serve customers’ ...