Recovery Representative I (Tier II)

Description We are looking for a detail-oriented Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service to clients and internal teams in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, reducing financial exposure, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate is comfortable working in a fast-paced, call-driven environment and can balance collections, research, compliance, and customer communication effectively.

Responsibilities:
• Investigate and resolve returned bank transactions promptly while ensuring records are updated accurately and recovery efforts are completed within established timeframes.
• Provide attentive support to internal partners and external customers by explaining resolution steps, addressing questions, and recommending suitable service alternatives when needed.
• Research product-...

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