Job Description
Overview
Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.
Responsibilities
- Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health, FSA, FSA Debit card, Advantage and their corresponding systems to accurately make decisions on the revenue Paychex receives from the products.
- Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible usi...