Receptionist

As a Receptionist at SO Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient and seamless experience.

Key Responsibilities

• Welcome and greet guests warmly, creating a positive first impression of the hotel.
• Handle guest check‑in and check‑out processes accurately and efficiently.
• Manage reservations, room assignments and updates using the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests and complaints.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Coordinate with housekeeping, bell and concierge teams to ensure smooth guest experiences.
• Maintain accurate records of guest information, billing and payments.
• Handle cash and credit card transactions and POS operations accurately.
• Assist in managing VIP guests and s...