Receptionist

The Receptionist is responsible for delivering consistent and professional    
service to customers with social service needs via telephone, in person, e- mail or other forms of 
communication. The Receptionist will assess and refer customers to appropriate services. Customer 
needs range from requests for simple information to complex cases with multiple needs requiring 
research, advocacy and crisis intervention. The Receptionist will also perform data entry 
operations and assist the case managers with tasks as assigned by the supervisor.