Job Description
Main Purpose
The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors.
To provide a concierge image of:
- Being helpful and approachable to our guests and internal staff
- To focus and to provide the very best in 'guest service'
- Reception Areas must always be in a 'clean and neat' environment
Key Responsibilities
- Attend to phone calls and transferring them to the appropriate person or department. Taking messages and forwarding them to the appropriate person, if needed
- Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service
- Manage all mail and courier activities, including letterbox collection, distribution and documentation
- Regular updates of the telephone directory
- Knowl...