Job Description
Our receptionist and administration team are the first point of contact for patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
Main duties of the job
The main duties of the role include responding to the full range of patient enquiries and requests
- supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
- receiving and managing requests for repeat medications, reports and fit notes
- receiving requests and enquiries from other health care organisations
- proactively inviting patients for routine tests, investigations and long t...