Reception Supervisor

As Reception Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well‑maintained. You will also assist the operations manager in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you'll play a vital role in ensuring that guests have a first‑class comfortable and enjoyable stay at the hotel.

Qualifications

• Leadership skills: strong leadership to effectively manage and motivate the guest services team.
• First‑class customer service skills: excellent ability to handle guest complaints and ensure guest satisfaction.
• Organisational skills: organised with strong attention to detail to ...