Real-Time Workforce Optimization Specialist

Percepta is seeking an Associate WFM Specialist to support the Workforce Management team in monitoring contact center operations, ensuring service levels are met. Responsibilities include real-time performance monitoring, workload distribution, risk communication, and documentation.

The ideal candidate has a High School diploma with at least 1 year of BPO experience, strong analytical and communication skills, and proficiency in MS Excel. Competitive salary and benefits like HMO, paid time off, and training programs are offered.