Real-Time Workforce Analyst - Optimize Support Coverage

Apollo.io is seeking a WF Real Time Analyst in Mexico City to support the Customer Support team by optimizing workforce operations. You will monitor service levels, manage real-time adherence, and make decisions for team efficiency. The ideal candidate has 2-5 years of workforce management experience, advanced English, and proficiency with WFM tools. This role emphasizes data-driven decision-making and agility in a fast-paced environment. Join us to drive productivity and innovation at Apollo.io.
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