Real-Time WFM Specialist — Performance & Workload

Percepta LLC in Cainta, Philippines, is seeking an Associate WFM Specialist to support the Workforce Management team in maintaining service level targets. The role involves real-time performance monitoring and workload distribution across various communication channels.

Candidates should possess at least one year of BPO experience and a high school diploma. Strong analytical skills and the ability to multitask in a dynamic environment are essential. Join us to ensure smooth operations and help us achieve our organizational goals.