Real-time wfm analyst: contact center optimizer

Tp-8f723eaf in Cape Town seeks a Real Time Analyst to manage intraday staffing and monitor realtime performance across contact channels, ensuring the forecasted volume meets service levels. You will partner with operations to optimize schedules and provide actionable insights from KPI data.

The role requires at least 2 years of experience in real time analytics within a contact environment, solid MS Excel skills, and familiarity with WFM and contact center software such as IEX, Aspect, Calabrio #J-18808-Ljbffr