Real-Time Command Center Lead (Outsourced CX)

Etihad Airways is seeking a Command Center Manager to oversee the operational performance of outsourced contact center partners across multiple geographies. You’ll manage real‑time service levels, performance monitoring, and executive communications to ensure customer experience and KPI delivery.

You will drive proactive vendor performance management, identify risks, and provide actionable insights through analytics, aligning with the airline’s customer service strategy and commercial objectives.