Reactive Reservations Associate

Job Number:

Job Category: Reservations

Location: 416 Kirkness Street Arcadia, Pretoria Gauteng, South Africa, 0007

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

SA Citizens only due to Visa Restrictions.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservati...