Job Description
- •Validate incoming tickets to ensure completeness and accuracy; perform sanity checks by verifying SLA, and high level work instructions
- •Monitor Field Service Management Systems for new tickets and accept requests in a timely manner
- •Strive to eliminate resource idle time by assigning work orders in a timely manner (based on swing rules; complexity and availability)
- •Monitor the ticket queue to ensure work orders are on target; co-ordinate with requester if reschedule on site date is required based on downtime change
- •Receive and respond to all requester status requests andor questions regarding work orders in a timely manner
- •Host daily service review to provide status updates and notification for any outstanding tickets
- •Ensure employee have work assignments and work is properly balanced; given a dynamically changing environment, re-route assignments as necessary (based on swing rules where possible)
- •Provide upd...