Quality & Training Specialist Lead - Live & Monetization - Lisbon (Fixed-term Contract)

Quality & Training Specialist Lead - Live & Monetization - Lisbon (Fixed-term Contract)

Location: Lisbon

Employment Type: Regular

Job Code: A90914

Position ends: May 2027 (Fixed-term contract)

Responsibilities

• Strategic Governance & Risk Oversight: Drive quality performance across all markets, proactively identify systemic risks, partner with policy teams to resolve complex edge cases and close calibration gaps.
• Data Strategy & RCA Leadership: Lead cross‑functional root cause analysis, translate raw quality trends into executive summaries for stakeholders.
• Team Leadership & Capability Development: Lead, mentor, and develop a team of Quality & Training Specialists; conduct shadow audits, calibration sessions, and build continuous competency growth.
• Quality Program Innovation: Re‑engineer processes, optimize workflows, and leverage AI/automation to shift from fixed audits to dynamic sampling mod...