Description
Position at Wilsonart Role Summary
Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives.Work closely with operations, engineering, maintenance, and support teams toidentifyrisks early, improve process capability, and strengthen quality at the source throughout the plant.Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfactionKey Responsibilities
Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues.Partner with internal teams toidentifyrecurring customer issues and implement permanent corrective actions to prevent repeat failures.Lead plant efforts to improve internal quality ...