Quality Manager (Punta de Mita)

Quality Manager

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first class reputation within the industry.

What will I be doing?

• Ensure compliance with luxury standards (Forbes & QA) in all areas of the hotel, including periodic audits, role plays, and corrective improvement plans or recommendations.
• Design and lead the guest experience program, focusing on personalization, anticipating needs, and creating memorable moments.
• Establish standardized service protocols and guides, together with department heads, to ensure a consistent experience.
• With the help of the Learning and Development department, train and educate staff on high‑level hospitality, the language of luxury, and international service standards.
• Develop differentiated expe...