Job Description
Job Description: Responsibilities: Lead and manage teams in Quality or Operations for Banking domain processes. Oversee and ensure compliance with FCC, AML, and KYC guidelines within operational frameworks. Drive process improvements and ensure adherence to quality standards and SLAs. Monitor performance metrics, conduct audits, and implement corrective actions where required. Collaborate with stakeholders and clients to enhance process efficiency and service delivery. Provide strategic direction, mentoring, and performance management for team members. Identify risks and ensure robust governance and control mechanisms. Experience: 8–12 years of experience in Quality or Operations, with relevant managerial experience in Banking processes Qualification: Graduate (Any discipline)