Quality Manager | Clark, Pampanga

We're scaling a fast-growing mortgage servicing operation and need a Quality Manager who can turn customer experience data into measurable NPS and first-contact-resolution gains across our Clark and Tulsa sites.

This isn't a checklist-auditing role. We're looking for someone who understands that customer experience outcomes are driven by both operational excellence and a robust quality framework. The ideal candidate will bring deep expertise in Voice QA deployment, quality governance, analytics, and client partnership, with a proven ability to drive sustainable quality and customer experience improvements through structured action plans.

What You'll Own

• Design, deploy, and continuously enhance a comprehensive Voice Quality Assurance framework focused on customer outcomes, first-contact resolution, comprehension, compliance, and overall customer experience.
• Driv...